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Shipping & Returns


Free Shipping

Within EU

A flat shipping fee of €8 is charged with in EU order under the value of €100. Orders above €100 are eligible for free shipping within EU. (This campaign is limited to max €250 Purchase / Order)


Flat rate shipping of 9 USD on all orders below 50 USD, and 13 USD on all orders below 50 USD. Orders above 90 USD are eligible for free shipping to the USA and Canada. (This campaign is limited to max 380 USD Purchase / Order)

World Wide

Orders above €150 ship for free! (This campaign is limited to max 300 Purchase / Order)

All orders will ship within 3 Business days of order. If your address does not accept USPS / UPS/ DHL PAKET/ POST AT deliveries, please let us know at checkout or by email. If you do not inform us that you do not accept one of those and we need to re-ship your order, you are responsible for these additional shipping costs.

Returns & exchanges:

We truly believe that you will enjoy your El Patito products but unlikely if you are unsatisfied with your purchase, please contact us at immediately and we will resolve the issue as quickly as possible.

Read our return and exchange policy:

- Returns and exchanges are accepted within 30 days of purchase date.

- Shipping charges are non-refundable.

- Items must be in unused and undamaged condition.

- You are responsible for return shipping costs.

We do not take responsibility for any products lost during the return shipping.

Can't find what you're looking for? 
You are more than welcome to get in touch with us!

World Wide Shipping

Austria & Germany FREE SHIPPING. Flat 9 USD For Orders Above 50 USD. USA & Canada FREE SHIPPING Above 90 USD. We use recycled and recyclable packaging.

Honest reminder; please keep in mind that every shipping costs money. Free shipping is for you that we cover the costs and for a small business, it is a lot. Let's all be concious about the sources and protect each other and the earth <3

30 Days Return

Returns and exchanges are accepted within 30 days of purchase date. For details, please check the Terms & Conditions

Customization & wholesale

We do emroidery. Gift packages and more. For special occasions and special orders please Contact us. For whole sale or consigment please reach us here.