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Shipping & Returns

Austria/Germany

Free Shipping

Within EU

A flat shipping fee of €8.95 is charged with in EU order under the value of €120.

World Wide

Orders above €140 ship for free! (This campaign is limited to max 300 Purchase / Order)

All orders will ship within 3 Business days of order. If your address does not accept USPS / UPS/ DHL PAKET/ POST AT deliveries, please let us know at checkout or by email. If you do not inform us that you do not accept one of those and we need to re-ship your order, you are responsible for these additional shipping costs.

Returns & exchanges:


We truly believe that you will enjoy your ElPatito products but unlikely if you are unsatisfied with your purchase, please contact us at hello@elpatitotowels.com immediately and we will resolve the issue as quickly as possible.

Read our return policy:

- Returns and exchanges are accepted within 30 days of purchase date.


- Shipping charges are non-refundable.


- Items must be in unused and undamaged condition.


- You are responsible for return shipping costs.

We do not take responsibility for any products lost during the return shipping.


Can't find what you're looking for? 
You are more than welcome to get in touch with us!


hello@elpatitotowels.com

World Wide Shipping

Honest reminder: Please keep in mind that every shipping costs money. Free shipping is for you that we cover the costs and for a small business, it is alot. Let's all be concious about the sources and protect eachother and the earth<3 Austria & Germany FREE SHIPPING. Flat 9 USD For Orders Above 50 USD .USA & Canada FREE SHIPPING Above 90 USD. We use recycled and recyclable packaging.

30 Days Return

Returns and exchanges are accepted within 30 days of purchase date. For details, please check the Terms & Conditions

Customization & wholesale

We do emroidery. Gift packages and more. For special occasions and special orders please Contact us. For whole sale or consigment please reach us here.